Factory 13 Headquarters
9007 Arrow Route #130
Rancho Cucamonga, CA
E-mail: danny@factory13.org
Phone: (440) 488-0315
PLACING AN ORDER:
1. Contact us via e-mail or phone to place your order and to discuss your details
2. Your stock or custom order will be quoted with a shipping price and a delivery time will be set
3. Send in your payment (money order made out to Factory 13 skateboards, or cash) to our address listed above. We also accept PayPal to the address of: sales@factory13.org
4. We will make your board and keep you up to date on progress. We can send you a finished picture when complete. Manufacturing time on our products will vary depending on the order, stock boards go out that week and custom boards can take from 3-4 weeks for proper completion.
5. If you have any questions or concerns, please contact me directly at danny@factory13.org
FREQUENTLY ASKED QUESTIONS:
1. We do give price discounts for bulk orders
2. We ship internationally, no problem
3. We can leave your boards “blank” if requested
4. Custom prints via silkscreen are available
QUALITY GUARANTEE INFORMATION:
Factory 13 guarantees all of our skateboards 100% from any defect that is caused by workmanship or material in a reasonable time frame. If the problem is from the user then we cannot cover it (example: leaving it out in the rain for a week or wanting to return a board 2 years old). Wood is a live product and does have properties that reflect that. We work together with our fellow skaters for the best product possible. This is not Wal-Mart and we are not millionaires, so if you are a crybaby or a jerk, do not order skateboards from us. Besides that, thank you to all skateboarders world wide for your continued support of Factory 13, a true skater run, independent skateboard company.
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